It has been a few months since this incident happened. Kuya Migs of migsmobile.net has been asking me to blog about this since then.
It all started when I accidentally dropped my two-month old SE W960i. The whole LCD screen was halved and the phone’s housing received terrible scratches. I immediately brought my unit to Ayala Center Cebu’s Sony Ericsson Concept Shop, the nearest Sony Ericsson service center (MemoXpress) from my apartment in Cebu City. After waiting for almost a week and paying hell lots of monies for the replacement LCD, I was able to claim my phone with it’s display in good working condition.
I first thought that my misery would end at that point, but it did not. I discovered later that my phone’s walkman media key’s, those soft touch LEDs for controlling the Walkman Player, are not working anymore. I was not able to notice in the beginning since I started using a leather Capdase to protect my phone and the media keys are covered by the leather. I immediately went again to the service center to have my phone fixed. My theories are: (1) They forgot to put the part back after dismantling my phone, (2) they broke the phone’s circuitry while replacing my LCD screen, or (3) the LEDs were damaged after the phone was dropped.
I can eliminate the third theory since the media keys were working when I first left the phone for LCD replacement, also, their service report did not state that my media keys are not working (they’re very keen in noting the tiniest detail about your phone’s defects when they do the service report). After a couple of days, the service representative informed me that my phone’s electrical parts (for the LEDs) were damaged during repair. Also according to them, Sony Ericsson will NOT replace the phone nor its parts for free since I signed a waiver stating that the service center will not be held liable for any damage incurred during the process of servicing the phone. WTH??? But that left me no choice. Also, according to them, since the phone’s damage is ‘electrical’, they won’t be able to fix it not unless I allow them to take the phone to Manila, which of course will cost me again time (a month to several months) and bucks.
After a couple of months, I moved in to Manila. I was able to drop by in one of Sony Ericsson’s Service Center in Makati. I was able to inquire about my phone’s problem and was shocked with what I learned. The reason why my phone is not working was that Sony Ericsson’s Ayala Cebu Service Center forgot to put the “Illumination Flex” back into my phone after they removed the phone’s broken LCD screen. That got me mad. After all the damage (time and money) they caused me, it was them who should be blamed. Grrrrrr…
And another thing, I emailed (using their contact form) Sony Ericsson Philippines about this incident a couple of months ago and I have not received any reply since.